Statutory warranty

Above is the notice with which all traders in the EU point out the statutory warranty — designed by the European Commission, the same everywhere. Here's what it means for you at re-box.

Two years from delivery

For everything you buy from us, the statutory warranty applies: two years from the day the goods arrive with you. It costs nothing extra and applies without registration.

If an item was already faulty at delivery — it doesn't match the description or doesn't work as it should — we stand behind it. If the fault appears within the first year, it's assumed to have been there from the start; you don't have to prove this.

What you can then ask for

• First, a free repair or replacement — which one is generally up to you. We cover the costs for this, including shipping.
• If that doesn't work, you can reduce the price or withdraw from the purchase and get your money back.

How to report a fault

Write to us as soon as possible via the Contact page — with your order number and, if possible, a photo. Your order confirmation or invoice is sufficient as proof of purchase.

Warranty, guarantee, right of withdrawal

• The warranty is your statutory right against us as the seller. It cannot be excluded.
• A guarantee is a voluntary promise, for example from a manufacturer, and applies in addition to — not instead of — the warranty. You can recognise a manufacturer's durability guarantee by the EU GARAN mark.
• The right of withdrawal has nothing to do with faults: for orders placed in the online shop, you can generally withdraw within 14 days without giving reasons. Details and exceptions are set out in the Withdrawal Policy.

The European Commission explains more about your rights in the EU on the portal "Your Europe": europa.eu/youreurope/garantien.