Help & Support
Sometimes something's left unresolved after an order. The delivery takes longer than expected, the box has a dent, or a question comes up while painting. That's what this page is for. You write to us using the form, and we reply by e-mail.
What to include in your message
The more complete your first message, the shorter the loop to a solution.
- The order number and the e-mail address you used to order.
- Which item it concerns — for paints, also the shade, container size and finish.
- For transport damage, a photo of the box and the container.
- For questions about application, the surface that was painted.
Some requests have a quicker route
You can register a return directly at Register a return, where you'll get your label right away. Questions about shade, finish or quantity are answered by Anna, our digital colour consultant, in the chat on the Contact page — she brings in a person as soon as things get trickier. Technical details for individual products are collected in the Data sheets.
Questions that reach support most often
How long does delivery take?
Delivery takes 3–5 working days from receipt of payment. We ship by parcel within Germany, with no additional shipping costs.
Can I return mixed paint?
No, individually mixed paints are excluded from returns and exchanges. Each shade is only made after your order, including the white shades. Separately marked white goods can be returned, as long as they're undamaged and in their original packaging.
I ordered too little paint — what now?
You can reorder the same shade, and it will be mixed for you again. As a guide: 2.5 L covers approx. 8–10 m², 5 L approx. 15–20 m², and 10 L approx. 30–40 m², each with two coats. For a more precise calculation, see How much wall paint do I need?.